Furubodavägen 99, 296 92 Yngsjö, Sweden
Frequently Asked Questions
Please read our FAQ before sending us a message.
Within Europe 5-8 days
Outside Europe depends on the country the goods are sent to, but normally the delivery time is 5-10 days.
In Sweden 6,99€
Within Europe 9,99€
Outside Europe 12,99€
We guarantee that the goods you have ordered are free from defects on delivery. Should you receive a defective or wrong goods delivered , contact customer service as soon as possible but no later than 14 days if the item is damaged on delivery. Of course we pay the shipping if you’ve received the wrong item or you complain.
NOTE! When a complaint is made we study the product, in some cases we send the complaint to further investigation by the supplier. Your opinions are highly valued, therefore we ask you to contact us at opinions or concerns.
In order for us to process your return you must send an acknowledgment . It can be found on the back of the waybill / receipt that accompanies your order. You have the financial responsibility for your return to arrive to us.
If you want to exchange the item, please note this on your return / acknowledgment. This must be done within 14 days.
The benefits of selecting replacement is free return fee on orders that are sent back to us.
Attn: NEWASTE RETURNS
296 92 Yngsjövägen
If you have not received your order within 2-4 working days or at high load 9 days, then you probably received a notice of any delays. It may then be that your item is backordered, or just a bit delayed due to high load. If you have not received your order within 10 business days after receiving the delivery notification from us, please get in touch with our customer service so we can check on what has happened.
It is difficult to predict as it depends on what item it is. Is there an item that is included in our basic service we will most likely receive it again. Is there a specific product that you are concerned about, you are always welcome to get in touch with our customer service. We look it up for you!
Minimum order amount is 100 SEK.
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